Refund policy

Dealqira wants you to be satisfied with your purchase. If you need to request a return or refund, please review this policy and contact our customer support team before sending any item back.

1. Return Window

You may contact Dealqira to request a return within 30 calendar days of receiving your order. Please submit your request within this period and wait for our team to provide further instructions.

2. Return Conditions

When requesting a return, please ensure that the item meets the applicable return conditions:

  • The item should be unused, with its original packaging and included items retained where possible.
  • The item should be in reasonably good condition and should not have damage caused by improper use.
  • Please provide your order number, item details, and reason for the return so we can review your request.

Returns involving used, damaged, or otherwise ineligible items may require further review. If an item arrives defective, damaged in transit, or different from what you ordered, please contact us and provide relevant photos so we can assess the issue.

3. How to Request a Return

Please contact us before sending an item back:

Email: [email protected]

Phone: +852 92746318

Please include the following information in your request:

  • Your order number
  • The name of the item you wish to return
  • The reason for the return
  • Clear photos if the item is damaged, defective, or incorrect

Once our team has reviewed your request and provided return instructions, please follow those instructions when sending the item back. Do not send a return before receiving guidance from our support team.

4. Return Shipping Costs

For returns due to a change of mind, an incorrect purchase, or an item no longer being needed, the customer is responsible for return shipping costs.

If an item has a verified defect, was damaged in transit, or was sent incorrectly due to an issue attributable to the merchant, please contact us first. We will review the circumstances and cover reasonable return shipping costs where applicable.

5. Refund Processing

After the returned item is received, we will inspect it and review the return request. Eligible refunds will be processed after approval.

Refunds are generally issued to the original payment method. The time it takes for the funds to appear may vary depending on your payment provider or bank.

6. Missing Refunds

If you have received confirmation that your refund was processed but the funds have not appeared, please check your original payment account and contact your payment provider or bank for an update. If you still need assistance, contact us at [email protected].

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and include your order number and relevant photos. We will review the circumstances and help resolve the issue accordingly.

8. Contact Us

For questions about returns, refunds, or orders, please contact us:

Email: [email protected]

Phone: +852 92746318

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Website: https://dealqira.com